PASS GUARANTEED QUIZ 2025 USEFUL PEOPLECERT ITIL-4-PRACTITIONER-RELEASE-MANAGEMENT: VALID TEST ITIL 4 PRACTITIONER: RELEASE MANAGEMENT EXAM TESTKING

Pass Guaranteed Quiz 2025 Useful Peoplecert ITIL-4-Practitioner-Release-Management: Valid Test ITIL 4 Practitioner: Release Management Exam Testking

Pass Guaranteed Quiz 2025 Useful Peoplecert ITIL-4-Practitioner-Release-Management: Valid Test ITIL 4 Practitioner: Release Management Exam Testking

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Peoplecert ITIL 4 Practitioner: Release Management Exam Sample Questions (Q18-Q23):

NEW QUESTION # 18
A new release manager wants to explain to the organization's service consumers the purpose of a new release management practice. What should the release manager say to the service consumers to help them realize the value of release management?

  • A. The release management practice will ensure that new service features are available to the service operations team to reduce business losses.
  • B. The release management practice will ensure that new service features are available to the service operations team to enable them to perform tests.
  • C. The release management practice will ensure that new service features are available to users to mitigate the service provider's risks.
  • D. The release management practice will ensure the quick use of improved services after new service features have been made available.

Answer: D

Explanation:
The purpose of the release management practice in ITIL 4 is to make new and changed services and features available for use by ensuring a controlled and efficient release process. According to theITIL 4 Practitioner: Release Managementdocument, the purpose is defined as:"The purpose of the release management practice is to make new and changed services and features available for use"(Section 2.1). This focuses on delivering value to service consumers by enabling them to use improved or new services quickly and effectively.
* Option A focuses on the service operations team performing tests, which is part of the release process but not the primary value perceived by service consumers.
* Option B mentions reducing business losses for the operations team, which is an internal benefit, not a direct value for consumers.
* Option C aligns directly with the purpose: "the quick use of improved services after new service features have been made available" reflects the consumer-facing value of release management- ensuring they can benefit from new or improved services promptly.
* Option D focuses on mitigating the service provider's risks, which is a provider-centric benefit, not a consumer-focused value statement.
Thus, the correct answer is C, as it directly addresses the value to service consumers by emphasizing the availability and usability of improved services, aligning with the ITIL 4 definition of release management's purpose.


NEW QUESTION # 19
A retail organization is hiring a new release manager. The vacancy description indicates that successful candidates should have good knowledge of technologies and platforms used by the organization, good knowledge of ITIL and DevOps, and experience in retail. What other skill is important to the release management role?

  • A. Knowledge of service management frameworks
  • B. Technical expertise
  • C. Project planning and coordination
  • D. Understanding of the organization's business

Answer: C

Explanation:
The release management role in ITIL 4 requires a range of competencies to ensure effective coordination and execution of releases. TheITIL 4 Practitioner: Release Managementdocument states:"A release manager must have strong project planning and coordination skills to manage the scheduling, communication, and execution of releases, ensuring alignment with organizational goals and minimal disruption"(Section 3.3).
* Option A (Knowledge of service management frameworks) is already covered by the requirement of ITIL knowledge in the vacancy description, so it's not an additional skill.
* Option B (Project planning and coordination) is a critical skill for release managers, as they need to orchestrate complex release activities, manage timelines, and coordinate with stakeholders, which isn't explicitly covered by the listed requirements.
* Option C (Technical expertise) is implied by the requirement for knowledge of technologies and platforms, so it's not an additional skill.
* Option D (Understanding of the organization's business) is important but less specific to release management compared to project planning, and the retail experience requirement already covers business context.
The correct answer is B, as project planning and coordination is a key additional skill for effective release management.


NEW QUESTION # 20
An organization has a dedicated release management team that is effective in managing releases, but this team has very poor coordination with the change enablement team. What capability level of release management does this indicate?

  • A. Level 1
  • B. Level 3
  • C. Level 2
  • D. Level 4

Answer: C

Explanation:
The ITIL capability model evaluates not only the effectiveness of a practice but also its integrationwith other practices. TheITIL 4 Practitioner: Release Managementdocument states:"Level 2 (Managed) indicates that the practice is effective in its own scope but may lack integration with other practices. Level 3 (Defined) requires standardized processes and effective coordination with related practices like change enablement" (Section 5.2).
* The scenario shows that the release management team is effective (meeting Level 2), but poor coordination with the change enablement team indicates a lack of integration.
* Level 1 (Ad-hoc) would mean no consistent process, which isn't the case here since the team is effective.
* Level 3 requires integration and standardization across practices, which is not met due to poor coordination.
* Level 4 is even more advanced, requiring quantitative management, which isn't applicable.
The capability level is B (Level 2), as the practice is effective but lacks the integration needed for Level
3.


NEW QUESTION # 21
What is MOST LIKELY to affect how significantly an organization's release management activities are dependent on partners and suppliers?

  • A. The amount of automation in the release management practice
  • B. The maturity of the release management practice
  • C. The source of the organization's products and technology solutions
  • D. The knowledge level of the organization's users

Answer: C

Explanation:
The dependency on partners and suppliers in release management is influenced by the extent to which an organization relies on external products or services. TheITIL 4 Practitioner: Release Management document explains:"The source of the organization's products and technology solutions significantly affects the dependency on partners and suppliers, as reliance on externalsoftware, hardware, or services increases the need for coordination during releases"(Section 3.4).
* Option A (The knowledge level of users) impacts user adoption but not the dependency on suppliers for release activities.
* Option B (The maturity of the practice) affects internal efficiency, not the structural dependency on external parties.
* Option C (The amount of automation) influences how releases are executed but doesn't determine the dependency on suppliers.
* Option D (The source of products and technology solutions) directly determines how much the organization relies on external parties, affecting release management dependency.
The correct answer is D, as the source of technology solutions most significantly impacts supplier dependency.


NEW QUESTION # 22
A service owner is initiating the release planning and coordination process for a complex project. What is an example of the FIRST activity that the service owner should undertake in this instance?

  • A. Ensure that the release procedures are appropriate for the particular release under consideration
  • B. Check that an automated notification has been sent to stakeholders
  • C. Select a release model that fits with the types of changes to be included in the release
  • D. Test the service components and take remedial action as necessary

Answer: C

Explanation:
The release planning and coordination process begins with defining the approach for the release. TheITIL 4 Practitioner: Release Managementdocument states:"The first step in release planning and coordination is to select an appropriate release model that fits the types of changes to be included in the release. This ensures that the release approach aligns with the nature and complexity of the changes"(Section 3.2.1).
* Option A (Test the service components) is part of the release execution or testing phase, not the first step in planning.
* Option B (Ensure that the release procedures are appropriate) is a subsequent step after selecting the model, to confirm procedural alignment.
* Option C (Select a release model) is the first activity, as it sets the foundation for how the release will be structured and managed, especially for a complex project.
* Option D (Check that an automated notification has been sent) occurs later, during the communication phase of the release process.
The correct answer is C, as selecting the release model is the initial step in release planning.


NEW QUESTION # 23
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