GCX-SCR RELIABLE EXAM SAMPLE | GCX-SCR RELIABLE EXAM PASS4SURE

GCX-SCR Reliable Exam Sample | GCX-SCR Reliable Exam Pass4sure

GCX-SCR Reliable Exam Sample | GCX-SCR Reliable Exam Pass4sure

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Genesys GCX-SCR Exam Syllabus Topics:

TopicDetails
Topic 1
  • Variables in Scripts: Variables are a critical aspect of scripting in Genesys Cloud. This section covers adding script variables for creating dynamic content in scripts. Additionally, users need to understand the difference between input and output variables to handle data flow within the script effectively.
Topic 2
  • Actions in Scripts: This section of the exam covers candidates' skills with scripts that allow for specific operations to be carried out during a customer interaction. Users must understand how to configure secure pause actions, set screen pop data actions, and invoke secure flows.
Topic 3
  • Script Editor Interface: This section covers familiarity with the layout and various components of the editor that is essential for efficient script development.
Topic 4
  • Script Management: In this section, focus is given to script management which involves ongoing tasks such as editing and deleting scripts as necessary.
Topic 5
  • Overview of Scripting: In this section, the focus is given to scripting in Genesys Cloud which involves various fundamental design tasks essential for building effective customer interactions.

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Genesys Cloud CX: Scripting Certification Sample Questions (Q22-Q27):

NEW QUESTION # 22
In Genesys Cloud, what features or aspects classify scripts? (Choose three.)

  • A. Classification based on interaction route
  • B. Labels based on interaction type
  • C. Creation of interaction-specific script templates
  • D. Integration of text and graphics
  • E. Utilization of visual controls

Answer: B,D,E

Explanation:
Scripts in Genesys Cloud CX are classified by several features that enhance their usability and flexibility:
* A. Labels based on interaction type: Scripts can be categorized and labeled according to the interaction type (e.g., voice, chat, email), making it easier to identify and manage them.
* C. Utilization of visual controls: Genesys Cloud CX allows the use of various visual controls (buttons, inputs, checkboxes) to enhance user interaction within scripts, enabling agents to interact seamlessly.
* D. Integration of text and graphics: Scripts can integrate both text and graphical elements, allowing for a richer, more interactive experience for agents and customers alike. This can include images, links, and dynamic content.
Options B and E are not core classifications for Genesys Cloud CX scripts.


NEW QUESTION # 23
Select the default page name which the editor automatically adds when you create a new script.

  • A. Start Page
  • B. Script Page
  • C. Home Page

Answer: A

Explanation:
The default page name that the editor automatically adds when you create a new script in Genesys Cloud CX is Start Page. This page serves as the initial landing page of the script, and it typically contains the first set of instructions or content that the agent will see when the script is launched.


NEW QUESTION # 24
Which of the following entities is used to ensure that people within your organization have the rights and permissions that they need within Genesys Cloud CX?

  • A. Roles
  • B. Workgroups
  • C. Groups
  • D. Rooms

Answer: A

Explanation:
In Genesys Cloud CX, Roles are used to ensure that people within your organization have the rights and permissions they need to perform their tasks. Roles are collections of permissions that can be assigned to users, determining what actions they can perform within the system. For example, a role might allow a user to manage queues, configure scripts, or view analytics. By assigning the appropriate roles to users, administrators can control access and maintain security within the organization.
References:
* Genesys Cloud CX Roles and Permissions Documentation.


NEW QUESTION # 25
Once you set the page name in the script, you cannot change it later.

  • A. True
  • B. False

Answer: B

Explanation:
In Genesys Cloud CX, once you set the page name in a script, you can change it later if needed. The platform allows for flexibility in managing and editing scripts, including renaming pages to better reflect their content or purpose as the script evolves.
References:
* Genesys Cloud CX Scripting Documentation.


NEW QUESTION # 26
Files uploaded to the workspace can be shared with non-members of the Genesys Cloud CX organization.

  • A. True
  • B. False

Answer: B

Explanation:
Files uploaded to a workspace in Genesys Cloud CX cannot be shared with non-members of the Genesys Cloud organization. Workspace files are restricted to members within the organization for security and collaboration purposes, preventing external access to sensitive or proprietary information. Thus, sharing files with users outside the Genesys Cloud CX organization is not possible directly from the workspace.


NEW QUESTION # 27
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